Using Help Desk For Requesting Assistance From Your Service Provider

If your service provider offers a Help Desk solution integrated with the control panel, then you can use it to report your problems to your provider's technical support staff.

To submit a new problem report to your service provider:

1. Click the Help Desk shortcut in the navigation pane.
2. Click Add New Ticket in the Tools group.
3. Type the ticket subject, select the category the issue is related to, and type in the problem description.
4. Click OK.

   The ticket is now submitted to the system and sent to your provider. You will be notified by e-mail when the issue is resolved.